1. Scope
This Privacy Policy explains how Bytora (“Bytora,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use The Lost Kingdom, our related game services, and this website (together, the “Services”). It also explains the choices and rights available to you.
By using the Services, you acknowledge the practices described here. If you do not agree, please do not use the Services.
2. Data we collect
| Category | Examples | Source |
|---|---|---|
| Account and identity | Guest or player identifier, account ID, session token, nickname, profile image, server and realm, and—when you choose email or third-party sign-in—email address and the identifier or display name supplied by that provider. We do not receive your Google password. | You, sign-in providers, and our systems |
| Gameplay and social activity | Progress, commanders, troops, buildings, inventory, alliances, battles, rankings, achievements, settings, in-game mail, reports, and messages or other content you submit through game communication features. | Your gameplay and submissions |
| Purchases | Product ID, price/currency, purchase status, receipt or transaction identifier, and entitlement history. Payment-card details are processed by Google Play or the applicable storefront and are not provided to us. | App stores and our systems |
| Device, network, and diagnostics | IP address, device model, operating system and version, app version, language/locale, time zone, network type, installation or device identifiers, push-notification token, crash logs, stack traces, performance and error information. | Your device and integrated SDKs |
| Usage and analytics | App launches, session and feature interactions, progression events, campaign attribution where enabled, and aggregated engagement statistics. | Your device and analytics services |
| Support information | Your email address, player/account ID, correspondence, screenshots, diagnostic information, and anything else you choose to send when requesting help. | You |
| Website information | Basic request logs such as IP address, browser type, requested page, timestamps, and security events. This informational site does not ask you to create a website account. | Your browser and hosting provider |
We do not intentionally request precise location, contacts, photos, health data, or microphone recordings for ordinary gameplay. Approximate country or region may be inferred from an IP address for security, service routing, language, and analytics.
3. How we use data
- Provide accounts, authentication, game saves, multiplayer gameplay, chat, alliances, rankings, mail, support, and other requested features.
- Process and validate purchases and deliver purchased virtual items.
- Send service and push notifications, including account, event, alliance, and gameplay notices, according to your device settings.
- Operate, secure, troubleshoot, analyze, and improve the Services.
- Detect fraud, cheating, abuse, unauthorized access, and violations of our Terms.
- Meet legal, accounting, regulatory, and enforcement obligations.
- With consent where required, measure engagement or provide optional communications.
4. How we share data
We do not sell your personal information. We may disclose data only as needed to operate the Services:
- Service providers: hosting, content delivery, database, customer support, security, analytics, crash reporting, and messaging providers acting for us.
- Platform providers: Google Play and Google services for sign-in, purchases, app distribution, analytics, crash reporting, and push notifications. Firebase Analytics and Crashlytics may process app-instance identifiers, device information, usage events, and crash diagnostics.
- Cloud infrastructure: infrastructure and delivery providers, which may include Amazon Web Services and Cloudflare, for network, hosting, security, and operational services.
- Other players: your public player name, profile, alliance, rankings, battle or map activity, chat, and other information you deliberately make visible through multiplayer features.
- Legal and safety: authorities or other parties when reasonably necessary to comply with law, protect rights and safety, investigate fraud or abuse, or enforce agreements.
- Business transactions: a successor or adviser involved in a merger, financing, reorganization, sale, or transfer, subject to appropriate safeguards.
Providers process information under their own terms and privacy notices where they act independently. Google’s privacy information for Firebase is available at firebase.google.com/support/privacy.
5. Data retention and account deletion
Account and gameplay data remain available while an account is active. Players can permanently delete their account from inside The Lost Kingdom by opening Settings, opening the Account section, and selecting Delete Account. After the player confirms deletion, the account and all data associated with it are permanently deleted within 3 days and cannot be recovered.
Players who cannot access the in-game deletion control can follow the instructions on our Account Deletion page or contact support@ghostu.lat.
6. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, or receive a portable copy. You may also withdraw consent where processing relies on consent.
- Manage push notifications through your device settings.
- Adjust available game settings and account bindings in the app.
- Permanently delete your account inside the game through Settings → Account → Delete Account. The account and associated data are deleted within 3 days.
- If you cannot access the game, request access, correction, or deletion by emailing support@ghostu.lat. Include your player ID and enough information for us to verify the request.
- Read our account deletion instructions for more information.
7. Children
The Services are not directed to children below the minimum age required to consent to data processing in their country. We do not knowingly collect personal information from a child in violation of applicable law. A parent or guardian who believes a child provided information without appropriate permission should contact us so we can review and delete it where required.
8. Security and international transfers
We use administrative, technical, and organizational measures intended to protect information, including access controls and encrypted network transport where supported. No system can guarantee absolute security.
Bytora and its providers may process data in countries other than the one where you live. Where required, we use lawful transfer mechanisms and contractual or other safeguards for international processing.
9. Changes to this policy
We may update this policy when the Services, our practices, or legal requirements change. We will post the revised version here and update the “Last updated” date. We will provide additional notice when required by law.
10. Contact us
For privacy questions, rights requests, or complaints, contact:
Bytora — The Lost Kingdom Privacy Team
Email: support@ghostu.lat
Website: https://ghostu.lat
App: The Lost Kingdom (com.btora.lostkingdom)